“What’s the first step to shifting a disengaged culture?”

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“What’s the first step to shifting a disengaged culture?”

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Before we rush to answers, we need to pause and ask a more fundamental question:

What is culture?

In short: culture is who you are, shaped by what you do and how you do it.

Not your values poster.
Not what you say in social media posts.
Not what’s written on the website.

Culture is lived every day - in every interaction.
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Your culture is being shaped right now by the strongest influence in your organisation. That influence might be intentional, or it might be accidental. But it’s always at work.

And if that strongest influence isn’t you, as a leader, then someone or something else is shaping it for you.
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So where do you start?

You start by setting expectations.

At it's core, leadership isn’t about control. It’s about clarity. People disengage when expectations are vague, inconsistent, or implied rather than stated.

A leader’s role is to:
- Set the expectation
- Empower the outcome
- Measure the result
- Hold people accountable

It's that simple. Not easy... but simple.

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This week, we invite you to redefine your standards.

Get in front of your team and get clear about:
How you perform
How you communicate
How you serve customers and each other
How you deal with pressure and change
How you resolve issues

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These aren’t “nice to haves.” They are signals. And people are always watching which signals matter and which ones don’t.

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How you do things defines who you are. Not once, not occasionally... But consistently.

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So set the expectation.
Empower people to meet it.
Measure what matters.
Then hold.

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That’s how culture shifts: one clear standard at a time.

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